What sessions would this workshop include? 

• PLANNING AND PREPARING FOR EFFECTIVE DEBT COLLECTION 
• THE COLLECTIONS PROCESS 
• NEGOTIATION SKILLS FOR DEBT COLLECTION 
• ESSENTIAL TELEPHONE TECHNIQUES 
• THE ANATOMY OF FRAUD 
• MOTIVATE YOUR CUSTOMERS TO PAY OUTSTANDING DEBT

Who would benefit from this workshop? 

• ACCOUNT EXECUTIVES/CLERKS 
• COLLECTORS IN THE PUBLIC AND PRIVATE SECTORS 
• DEBT RECOVERY AGENTS 
• SMALL BUSINESS OWNERS 

COST: $850.00 (BDS) 

REGISTER NOW! 

THE BARBADOS COMMUNITY COLLEGE 

INDUSTRY SERVICES UNIT 

BUILDING #3, HARBOUR INDUSTRIAL PARK BRIDGETOWN 

TELEPHONE: 426-3351 or 426-3354 

FAX: 426-3356