JOB DESCRIPTION

RECEPTIONIST/TELEPHONE OPERATOR

JOB TITLE:                        Receptionist/Telephone Operator

SALARY:                            Z38-Z30

REPORTS TO:                      Registrar

DIRECT REPORTS:              N/A

CORE JOB ELEMENTS:

Summary of Core Functions

To operate the telephone switchboard and direct calls to all relevant members of staff.

KEY DUTIES & RESPONSIBILITIES

1. Operates the telephone switchboard to relay incoming calls;

2. Answer callers and transfer calls as required;

3. Supplies information to callers and record messages where necessary;

4. Relays messages to the staff on the intercom;

5. Reports malfunctioning of telephone system to the telephone company;

6. Carries out the following functions:
i. issue application forms and student literature to the public;
ii. answer queries of/or direct visitors if in a position to do so;
iii. Perform limited clerical duties.

7. Updates and maintain internal directory;

8. Searches for contact information for external organizations when required;

9. Assists with the application process- contacting applicants who experienced challenges withthe process etc.;

10. Updates student information in the Student Information System,

11. Contacts successful applicants;

12. Updates and maintains internal directory;

13. Works a shift system as well as scheduled daytime hours from Monday to Friday;

Performs any other reasonable duty that he/she may be called upon to do by the Principal, Registrar
or any other duly authorized person.

WORKING CONDITIONS

• Office/Indoor

• May be required to work outside of normal working hours

WORKING RELATIONSHIPS

Establishes and maintains professional working relationships with members of staff, other government and non-governmental organizations and members of the public.

JOB REQUIREMENTS

EDUCATION & EXPERIENCE

• Four (4) subjects, including English at CSEC General One or Two;

KNOWLEDGE

• The mission and vision of the organization.
• The functions and duties of the post and how they contribute to the mission and vision.
• The Public Service Act CAP. 25.
• The Employment Rights Act (ERA) 2012-9.
• The Safety & Health at Work Act (SHAW) 2005-12.
• The BCC Staff Manual.

SKILLS & ABILITIES

• Proficiency in the use of all Microsoft Office suite applications.
• Good Time Management skills.
• Effective Interpersonal Relationship skills.

• Excellent Oral and written communication skills.
• Work with minimum supervision.
• Work speedily and accurately under pressure.
• Maintains high level of confidentiality.
• Work with young people.
• Familiarity with Applied Information Technology.
• Work as part of a team.

REQUIRED TRAITS

• Keeps up to date in profession.
• Encourages and supports organizational initiatives.
• Shares information, knowledge and resources with others when required to do so.
• High moral and ethical standards.

Applications indicating the position in the subject line should accompany a detailed Cover Letter, Curriculum Vitae, and two recent testimonials.

Application Deadline: July 11th at 4pm